The new access control and custom roels allow admins and managers alike to fine-tune controls for their teams. Enable larger teams to manage their incidents with ease.
Visit your Organisation settings > Team to get started.
Sparkling new Reports are here.
We built our new reports from the ground up. The new engine is radically optimized empowering you to measure and see if you are doing better over time.
With our new reports, you will be able to answer these types of questions -
Our reports are still in beta. We have got the engine running now so feel free to write to kaushik@spike.sh with requests and feedback.
[New feature] 
You know that incident that always keep repeating itself?? This is the one you perhaps hate the most.
In the past, we have had our own incidents that's been bugging us and we remembered them either via their Incident ID such as INC-124 or by the incident title.
To make it easier to access those annoying incidents, we have introduced Favorites. You can hit that ⭐️ star icon on any incident and access it easily from the sidebar. How cool is that?!!
Not just incidents, Favorites are also supported for every integration, service, escalation, alert rules, title remappers, and even outbound webhook for easy access.
War rooms creates instant meeting rooms and involved all possible stakeholders on a single call.
Every second matters during critical incident resolution. The last thing we want is for members to scramble around to find the right link to join the discussion. War rooms solve this problem.
Our war room integrations are --
Numerous times, your incidents seek a longer path to complete resolution. Adding the incident and it's details to your Project tracking software makes it extremely easy to track it's progress.
Our first iteration of Project tracking integrations feature
Visit your dashboard, select one or more incidents and send it to your favorite project tracking software.
SMS is too mainstream and full of spam. Yikes ! who wants that?!!
Our new WhatsApp bot takes away the pain of SMS and lets you take quick actions without ever leaving WhatsApp.
You can receive alerts for -
Visit https://app.spike.sh/replace-sms-alerts to replace all SMS alerts to WhatsApp in just 2 clicks
💡Pro tip - You can Acknowledge and Resolve incidents directly from WhatsApp.
Ditch your SMS for our new Telegram bot - @spikeHQ_bot. Add the bot and run the /connect command to get started.
Similar to our WhatsApp bot, the Telegram bot intends to take away the pain of SMS and sends you timely alerts.
You can receive alerts for -
Visit https://app.spike.sh/replace-sms-alerts to replace all SMS alerts to Telegram in just 2 clicks
💡Pro tip - You can Acknowledge and Resolve incidents directly from Telegram.
Title remapper empowers you to programmatically change the incident title to add better context in real-time.
You will have sample payloads for any integration to write a template and test your new incident title. Write HandlebarsJS code (which is easy to pick up) for templating :)
Visit Alerts > Title remapper on your dashboard.
With the advent of onboarding all you amazing teams, we have been asked for SSO many a times and boy does it feel great to finally release this.
Visit your organisation settings and enable SSO with SAML. You can then ask your team members to enter the organisation slug (you can find this on your organisation page) to login securely.
Our embed feature displays live notifications of status page changes on any of your websites. Below is an example of how the notification looks -
This notification auto-hides itself and is shown only once per visitor.
Some use cases::
Thanks Leo for requesting this feature.